Stylecz Help & Grievance Redressal

Last updated: 3 August 2026

How to raise a complaint

Use Help & Support in the app or email [email protected]. Provide your registered contact, booking or transaction ID, salon name, a concise description, the resolution requested and relevant evidence. Never send an OTP, password, UPI PIN or full card number. A support reference should be provided for tracking.

Initial review

Support categorises the issue, protects any urgent safety or account concern, and routes it to the responsible team. Alleged misconduct, injury, unsafe conditions or serious hygiene concerns should be emailed immediately to [email protected]; the customer should also contact police, emergency services, a health authority or another appropriate local authority where necessary. Booking and service complaints may require a response from the salon, while payment complaints may require provider reconciliation. We will communicate material status changes.

Resolution and timing

We aim to acknowledge complaints within 48 hours and resolve them as soon as reasonably possible. Complaints covered by a statutory timeline will be handled within that timeline; consumer grievances will not exceed the period prescribed by applicable e-commerce law. Complex fraud, payment-provider or legal investigations may take longer, in which case an update and reason will be provided.

Escalation

If the first response does not resolve the issue, reply to the support reference requesting escalation to the Grievance Officer for ZENTRIVO SOLUTIONS (OPC) PRIVATE LIMITED. State why the response is incomplete and the remedy sought. Privacy requests, refund approvals, safety complaints and alleged fraud are escalated to the designated owner under internal controls.

External remedies

If unresolved, a consumer may use the National Consumer Helpline, an appropriate consumer commission, the payment provider or bank's grievance route, the RBI Complaint Management System where applicable to the regulated entity, the Data Protection Board when the relevant provisions apply, or another competent authority. Using Stylecz support does not waive these rights.

Grievance contact

Sangita Kumari
Director & Grievance Officer
ZENTRIVO SOLUTIONS (OPC) PRIVATE LIMITED
Email: [email protected]
Telephone: +91 97408 51102
Registered office: Zentrivo Solutions (OPC) Private Limited, Hosa Road, Sai Sree Layout, Choodasandra, Bengaluru, Karnataka 560100