Stylecz Offers & Reviews Policy
Last updated: 3 August 2026Offer transparency
Each offer must display the provider, eligible customers and services, start and expiry dates, minimum booking value, included services, whether it is limited to one use per customer, redemption limit and material exclusions. The price and discount shown at checkout govern the transaction, subject to correction of an obvious error before service and applicable consumer rights.
Redemption and withdrawal
Offers may be limited by salon, customer, location, slot, inventory or one-time use and cannot be combined unless stated. Customer cancellation may return, expire or consume a coupon according to the conditions displayed before booking; a coupon must be restored where the salon cancels and the customer was not at fault, unless an equivalent lawful remedy is agreed. An offer may be suspended for fraud, technical error, illegality or misuse. A confirmed paid booking will not lose its promised benefit merely because the promotion later ends.
Genuine reviews
Reviews must reflect a genuine booking or service experience and be honest, relevant and respectful. Opinions may be critical, but reviews must not contain threats, hate, harassment, unlawful claims, another person's confidential data, spam or unrelated advertising.
No manipulation
Customers, salons, staff and agents must not buy, sell, exchange, coerce or fabricate reviews; create fake bookings to influence ratings; suppress negative feedback through threats; or offer an undisclosed reward for a particular rating. Incentivised feedback, if permitted, must be disclosed and cannot require a positive review.
Moderation and appeals
Stylecz may label, limit or remove content that violates this policy, while preserving honest negative feedback. Automated signals and human review may be used. A user or salon may appeal through Help & Support with the review or booking reference. Repeated or organised manipulation may lead to benefit reversal, ranking limits, suspension or termination.